I have become increasingly frustrated with maxis broadband. The last few days have been hell. The modem that has been running on HSDPA has been extremely slow to the point of intolerable and unacceptable proportions. I was on streamyx 1 Mbps 2 weeks ago but since moving to a new house, I have been relying on maxis broadband. The old streamyx was on my nephew’s account so I was not taking it with me. I really feel streamyx’s loss. Without wanting to go through another day of depression, I rang up the streamyx helpline today and was told it will take minimum 3 working days since I currently don’t have a fixed line. I am going for a 2 Mbps this time.
I have asked around which broadband service provider is the best and even conducted my own speedtest, and here’s the verdict. Since this is not a sponsored post, you can be assure of it’s fair ruling:
- Streamyx - still number one. Stop thinking that there is a need for you to have a mobile internet. You can always go to the nearby Starbucks cafe for surfing. The internet speed is even better. If you are saying you want to be internet mobile somewhere where’s there’s no Starbucks or Coffee Bean, I can assure you the place you are going would definitely would have worst service for maxis and celcom broadband. Take Batu Pahat for example. It has no 3G service, thus your maxis or celcom broadband will be running at speeds less that what you are experiencing in Kuala Lumpur. From my experience, it takes more than 3 hours before my google mail opens up its email.
- Izzinet - claimed to be 4G broadband provider. Bear in mind it’s 4G not 4 Mbps. Only available in Klang Valley area. Service is improving, but due to it being a small company, I doubt they have the financial strength to upgrade to better infrastructure as the number of users that they have grow.
- Maxis broadband. Service is getting from bad to worse in Kuala Lumpur. I frequently get disconnected for no reason. Often times you get redirected to its maxis broadband page, which is really annoying. The service speed alone is bad enough and getting us to download its maxis page is just way too much as it slows down the real work that I wanted to do with internet.
- Celcom broadband. The worst of the four. Even got complains from foreign IT consultants working at my company for its bad connectivity. Worst still, I find out that the majority of their agents not well-versed with the technical knowledge of the product. People consider broadband service for its speed and service. People are becoming smarter. They know how to compare. But if you don’t even know what speed transfer rate is, don’t even know what your competitor is offering, don’t know the unique selling proposition (USP) of your product is, don’t you even dare try to sell. Simple!
oh ya..according to them 4 Mbps and 2Mbps only available to those living in Cyberjaya & Putrajaya..What a waste, they advertise it in the national newspapers for it but they could only support limited area of customers only. Then they are better off distributing posters around cyberjaya/putrajaya area only..
I think we better not switching to wireless broadband because it’s not totally proven, don’t believe what they have said in the advertisement. Stick with the fixed/wired broadband like jaring and streamyx.
currently dun have any problem with my celcom broadband .. 384kbps with stable speed @ my house ..
celcom broadband is worst. Call for helpline, the ppl there just say one sentence, “if you are so unhappy, just terminate-lah”
believe it or not, I live at Sunway, I subscribe 3.6mbps. guess what’s speed i got from the speed test? Is 280kbps. Unbelievable. Call their branch manager, he told me that he can HELP me to downgrade my package to 384kkbps. I just replied him saying that, ” Mr XXX, Just give me a single reason, if you think I require just 384kbps package, why would i waste RM30 more to subscribe 3.6mbps?
Anyway, I guess at the meantime, streamyx is the best. Never try the u mobile yet. any suggestion on this U mobile?
Dekat Australia pulak, dah laju giler pun org masih complain lagi.
Lol… I’ve 3 broadband services at once.
1. IzziNet
2. Celcom Broadband
3. U-Mobile
Hello there. I live in Keramat KL. So here my comments about our latest broadband technology.
1. IzziNet - Very Expensive for 1st time registration. Powerful speed only on Sunday. Don’t no why. Got dynamic IP address. But sometimes connection seem to be lost on normal day. Using PPoPE Connection. Modem Style - Radio Frequency Style
CnC pakai Celcom Bb (BlueCube).. so far ok .. stakat ‘trsangkut’ skali skala tu adalah, itu pn dlm smggu je.. cz depa kata sbb tgh upgrade sstem.. lps tu n until now .. ok je.. Alhmdulillah. Ikut hati mmglah naik angin gak esp org yg keje yg mmg guna line intrnt ni. Well.. mmg lah we paid 4 da srvices tpi x leh nk expect bagus 24-7-365 rite?
Funny how Streamyx came to the top of the list when I’m getting frequent disconnection for 7 days! I came here to your blog looking for a better broadband service due to my huge frustration over the poor service given to me by Streamyx.
A week before this I only had lag problems for a few days in which I called the technical assistants everyday. Then it got worse and I couldn’t connect for 6 days! That makes a total of 13 days of horrible internet service this month. I was given the hand phone number of the technician in charge of the cable connections where I live at (Gombak, Greenwood). He’d usually give a sigh on the phone and say how bad the other technicians working under him are doing and that he will check on them as soon as possible.
My Streamyx connection is currently HORRIBLE. I can’t connect at all! I’m actually using my neighbour’s streamyx wireless connection, and even though I can connect to the internet he still has disconnection problems. Just not as horrible as mine. I believe that this service is good and smooth. Its just those lazy technicians not doing anything that deserve a slap, punch, kick and a few throws out a three story building.
I’ve tried Maxis broadband and even that is worse than horrible. I get slow connection and unwanted disconnection. The technical assistance is bad bad bad. They charge you for your calling service unlike Streamyx. There was never a time when calling them made any improvement to my connection.
At the moment I’m waiting for my connection to reach stable mode before clicking the below submit button.
A warning from one consumer to another:
DO NOT SIGN UP TO MAXIS BROADBAND!
If you love your kids, don’t let them use Maxis broadband.
Kids who surf slower, learn slower and with the added pressure from having an unstable internet connection and constant disconnection could lead them to having suicidal tendencies at such a young age.
IF YOU LOVE YOUR KIDS, SAY NO TO MAXIS BROADBAND!
hahaha.. I’m using maxis broadband too. not having much of a real prob with connection but annoyed with thier policies
1. your bandwith is limited to 3GB.
2. P2P networks are banned…
so, what is the point of having a broadband in the first place?
the real prob is with the general business principal. outsource outsource outsource. agents selling ah, haiya, like maxis broadband is the best broadband service in the world. sell sell sell. cheat cheat cheat. lie lie lie. no cvrg also said got cvrg. as long as can make sales. when cust face prob,call cust service ‘kasi taruk’ those ppl who did nothing in selling the service to the cust, wanna shout find the sales agent & shout la. hahaha. pity those cust srvc agent. if u really look at it,ppl who are within the 3g cvrg area will find the service acceptable. after all,this wireless broadband is still new right? give it a few more years,should be ok i guess.